Delay, Deny, Defend: Why Insurance Companies Don't Pay Claim ...
Jay M. Feinman
The Web API Design Guidelines for Happy Developers: A Short ...
Antonio Pintus
System Design Heuristics
Gerald M. Weinberg
The End of Education: Redefining the Value of School
Neil Postman
The Afterlife of Data: What Happens to Your Information When ...
Carl Ohman